Leading Cloud Contact Center Service Providers in India

Cloud Contact Center

Are you looking for the best call center software for your businesses in India? If so, find here a list of the most trusted call center software solution providers in the country.

Recent years have seen exponential growth in India’s call center business. A number of developed countries, such as the United States, the United Kingdom, Canada, and Australia, outsource human resources to India due to its affordable and effective manpower. It is important to note that call center software is what makes or breaks the successful operation of a call center business, whether you are starting one or already have one. Small businesses can use the software listed below to run their call centers.

The ability to provide seamless and efficient customer communication enables any business to provide customer satisfaction for any services or products it provides. The key to offering timely communication transformation is to have access to smart cloud call center software in India. With cloud-based call center software, you will be able to achieve your customer satisfaction goals.

Call centers in the cloud will be most beneficial to organizations working remotely and seeking long-term sustainability. In other words, it will ensure smooth business continuity without interfering with the existing work model.

Here Are Call Cloud Contact Center Service Providers in India:-

1. Knowlarity

Knowlarity is a leading provider of cloud telephony solutions, including virtual numbers, conferencing software, and toll-free numbers. Leverage Knowlarity’s sophisticated Cloud Contact Center solution to enhance efficiency, boost productivity and gain real-time insights.

2. Genesys PureCloud

With Genesys PureCloud, you can manage your entire contact center from the cloud. Multichannel customer interactions can be managed as a single conversation with this tool. It is an easy-to-use tool for managing all kinds of communications, such as phone calls, chats, emails, and social media.

3. CallHippo

CallHippo, an easy-to-use VoIP-based Virtual Phone System, was founded in 2006 in the United States. The connection, audio quality, and customer service are excellent. Furthermore, Zoho CRM PLUS, Pipedrive, Zapier, and other platforms are seamlessly integrated.

4. Ameyo

Ameyo call center software was developed by Gurgaon-based Drishti-soft Solutions in 2003. A software-based communication solution that manages end-to-end customer journeys and consistently delivers exceptional customer service.

5. Exotel

Exotel is one of the largest cloud telephony companies in India. Based in Bangalore, Exotel Techcom Pvt Ltd created this call center software. Exotel’s cloud telephony eliminates the need for hardware or maintenance. Exotel is a business phone system with features such as Smart IVR. In just five minutes, a cloud telephony device can be set up to route/manage/record calls efficiently.

6. MCube

Mcube is a software company based in Bangalore. There is nothing telephony-related about this leading call center software. In addition to offering Business Helpline, Virtual PBX, Call Tracking, and telephony integrated marketing automation tools such as Lead Management and Support Management, MCube is a cloud-based integrated communication platform.

7. ZohoDesk

Zoho Desk is a cloud-based call center application. The Zoho Desk platform supports multiple telephony providers and phone bridge integrations. It is possible to make and receive phone calls without a telephone. Customer support people can review previous conversations using the software since the software saves conversation history.

8. Aavaz

Tekege Solutions Pvt., based in the United States, produces Aavaz. The company’s Aavaz Call Center software offers users affordable inbound, outbound, and blended call center platforms. Scalability is a key feature of the software. There is a wide range of functionality tailored to meet the needs of marketing, sales, and customer support departments. You can use Aavaz as your own web-based contact center.

9. LiveAgent Software

For small and mid-sized e-commerce businesses, LiveAgent is one of the most popular online live chat platforms. There are platforms for live chat, ticket management, self-service portals, change management, and license management in the software.

10. KooKoo

Kookoo is powered by Canadian company Ozonetel Communications. The company is based in Hyderabad, India. The software we offer can be customized according to your needs if you are looking for call center-related software.

11. Zendesk

Customers trust Zendesk’s cloud-based customer service software. Users around the world recommend this call center software because it is extremely easy to use. Zendesk can be accessed from anywhere and on any device since it is cloud-based.

There is a free trial option as well as a subscription plan offered by Zendesk.

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